Automotive/RV Warranty Administrator
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Lloyd Bridges Traveland, Michigan's oldest and best family-owned RV dealership, is seeking a Warranty Administrator to handle processing warranty claims for RV warranties in the Service Department. Candidates must have experience processing warranty claims in a fleet or dealership environment.
Automotive/RV Warranty Administrator job duties include:
-Accurately code and submit factory warranty, extended warranty, and maintenance plan claims in applicable systems to various manufacturers, warranty companies, and vendors.
-Review each warranty repair order for proper completion and accuracy according to policies and procedures.
-Resolve claim corrections and charge-backs.
-Maintain relationships with various manufacturers and designated warranty representatives.
-Follow-up on all claims to ensure timely payment
-Promptly review and address all rejected claims and/or those requiring additional attention
-Audit dealership documentation to confirm compliance of factory/distributor standards
-Assist in the administration of warranty parts such as recording required dates, pictures, and disposal.
-Ensure approved claims have parts in stock or are ordered
-Stay up-to-date on service campaigns, bulletins, and announcements and effectively communicate changes with Service & Parts Managers
-Post and reconcile factory warranty, extended warranty, and maintenance plan receivable payments
-Assisting as needed in operations of Service Department, including answering phone and other duties
-Other duties as assigned
Automotive/RV Warranty Administrator qualifications include:
-Previous experience as an automotive dealership Warranty Administrator
-Must be well-organized detail-oriented
-Ability to work independently
-Ability to multi-task
-Strong computer skills, including proficiency in Microsoft Office, Outlook, and web browser
-Operation of digital camera
-Strong communication skills, including phone and email
Compensation for this position is salary plus a commission based on warranty collected. The earning potential is extremely good for a hard-working assertive candidate.