Accounts Receivable Analyst (New Hudson, MI)

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General Summary:
Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service. Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities

Essential Job Functions:

Accounts Receivable Management

• Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary
• Review and process customer credit holds/releases
• Make new customer credit approval decisions and existing customer credit hold decisions
• Process customer payments and payment applications
• Post and reconcile cash receipts

Collections and Customer Relations

• Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner
• Contact customers via phone or email to secure payment or payment commitment on past due invoices
• Develop and maintain positive relationships with customers and internal team
• Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments

Problem Resolution and Process Improvement

• Identify, research, and resolve issues with customer billing; work with appropriate departments internally and with customers externally to resolve
• Identify and implement processes/activities to reduce occurrence of invoice discrepancies
• Participate in special projects and process improvement initiatives

Credit Monitoring

• Maintain and monitor Dunn and Bradstreet activities
• Review and approve write-offs as appropriate

Supplemental Job Functions:

• Performs other duties as assigned or requested

Knowledge, Skills and Abilities Required:

• High School Diploma (Required), Associates degree in accounting or finance preferred
• Previous Accounting experience, (Two years of Accounts Receivable/Collections experience preferred)
• Previous experience working on a business system

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